![]() ![]() If this happens, please contact Box Product Support.Important: Beginning January 1, 2022, we are ending support for selected OneDrive desktop apps running on Windows 7, 8, and 8.1. If it does not succeed, it re-displays the error message. If it succeeds, it progresses right into cleanup. Box Drive attempts to resume the uninstallation the next time Drive launches after the machine restarts. If the uninstallation still fails, try restarting the machine. If you see this error message, ensure the person has closed all files and folders. Usually this is because a Box Sync file or folder is still open when the cleanup initiates. On rare occasions Box Drive is unable to prepare the Box Sync folder for cleanup. See Uninstalling Box Sync Using Box Drive for details. Prompted uninstallation and force Sync cleanup. When the cleanup completes and non-synchronized items remain, Box creates the Archived - Box Sync folder, puts the non-synchronized items into this folder, and then prompts you to clean up these remaining items. After Box Sync is removed, Box Drive moves to the cleanup stage and displays a dialog that alerts the person the cleanup is in process. ![]() Silent uninstallation and force Sync cleanup.īox Drive silently uninstalls Box Sync the next time Box Drive launches and a person logs in. The system displays a completion dialog indicating Box Sync has been removed, and prompts the person to clean up the content left in their Box Sync folder. The process ends after Box Sync is uninstalled Box Sync content is not touched. Prompted uninstallation without Sync cleanup.īox Drive prompts a person to uninstall Box Sync the next time Drive launches and they log in (this step is identical to the default flow). The process ends after the Box Sync program is uninstalled Box Sync content is not touched. Silent uninstallation without Sync cleanup.īox Drive silently uninstalls Box Sync the next time Box Drive launches and a person logs in. We do not recommend this option, as it leaves both Box Sync and Box Drive installed on the machine, which we do not support. Skip uninstallation and skip Sync cleanup.īox Drive does not initiate either the uninstallation process or the cleanup process. Use these values for Registry (Windows) or plist preference (Mac) values.
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